Please choose from one of the questions below.

Why are there multiple web stores?

We have seven different web stores. Each one services a different country/region of the world and is usually administered by that regional office. The advantage of multiple stores is that we can:

  • Stock products that are specific to each region.
  • Run appropriate specials and advertising for each region.
  • Include correct currency, pricing and shipping costs.
  • The table below conveys the details of each web store:

    Web Store Services Administered by Currency
    Africa Africa South Africa, Durbanville ZA R
    Australia Australia & all other countries Australia, Brisbane QLD AU $
    Canada Canada Canada, Waterloo ON CA $
    New Zealand New Zealand New Zealand, Auckland NZ $
    Singapore Singapore Australia, Brisbane QLD SG $
    United Kingdom UK/Europe Leicestershire, UK UK £
    USA USA USA, Atlanta GA US $
    What store should I be using?

    You need to be using the web store that is appropriate to your region (see previous question). But rather than you having to work that out, our web site will do this for you. All that you need to do is to set your country on the Creation home page (see next question). You only need to do this once on the computer that you are using as this country setting is “remembered”.

    Once you have done this, when you click on the Store Home menu button, you will be taken to the correct store for you.

    Alternatively to the above, you can choose your correct country/store from the store home page.

    There is an additional benefit in setting your country in that the Creation home page will display information that is specific to your country/region. This includes upcoming events and other news.

    If the country that you live in does not have its own specific webstore then you will be using the Australian webstore. Please see Goods and Services Tax (below).

    Exception to the Rule—Using “other” countries
    The only time you can use another webstore, is if you want the purchased goods to be shipped to that country. For example, if you live in New Zealand under normal circumstances you should be using the NZ webstore. However, it’s Christmas and you want to have resources sent to Auntie May in the US. So, go to the US webstore, when the pop-up warning message appears, close the dialog, do your shopping, enter Auntie May’s US address as the delivery address and complete the remainder of the checkout process. Note that your payment will be converted to US dollars (for this example).

    How do I change my default store?

    On the Creation home page…

    1. Click Explore in the top left corner.
    2. Click Settings, the last link in the menu that appears.
    3. Select your desired country in the Change Country dropdown. and click Change
    4. Click the Store link in the main navigation bar to be directed to the proper store for your selected country.
    Store accounts

    Creating a store account is optional for shipped orders, but very useful to you as your addresses (you can store multiple billing and shipping addresses), email address and name are all recorded so that the next time that you shop these details do not have to be re-entered.

    Therefore, if you do not create a store account your name and address needs to be entered every time that you wish to purchase from our webstore.

    An account only applies to the store that you are creating it on. For example, if you create an account on the NZ store, you cannot then change to the South African store and have your details available to you. So if you move from NZ to South Africa, you will need to create a new account on the South African web store.

    How do I create a store account?

    Click Login in the top menu. If you do not have an account, click the "No account? Create one here" link at the bottom of the login form.

    Digital eBooks (downloadable)

    We sell two eBook formats, ePub and mobi. The most dominant format is now ePub after Amazon (Kindle) started to accept the ePub format on 1 Nov 2023. One of these formats will almost certainly be the correct one for your portable reader device or computer. Below is a short list of the most common readers and alternate methods of reading ebooks, with their correct format:

  • ePub format: Kobo eReader, Sony eReader, (Barnes & Noble) Nook, Kindle (added Nov 2023, for Kindle 3 and later models)
  • Mobi format: (Amazon) Kindle devices that are older than Kindle 3 (August 2010)
  • Both the above formats: MS Windows computers, Apple Mac computers, iPhone, iPad, Android tablets & smart phones, Kobo, Kindle Fire
  • Note: If reading via a computer, you may also need to acquire software to read ebooks. This can usually be downloaded and installed at no cost.
  • For more information, see Comparison of e-book formats (Wikipedia).

    As there are a lot of different readers and software available to read eBooks it is essential that you check the specifications of your particular reader (with its manual, supplier or manufacturer) before making an ebook purchase.

    Purchasing an eBook
    You can purchase an eBook just like you would any other product on our store. Because they are downloaded to your computer/device, there are no shipping charges involved. For digital products, you will be required to create a customer account. Once you have navigated the checkout process and payment has been successful, you will receive a link to your Digital Downloads page (via My Account). This page will enable you to re-download any digital products purchased at any time, even months and years after your purchase.

    Sending an eBook to your device
    If you own an Amazon Kindle, you can email your newly-purchased .mobi .ePub file as an attachment to your "Send to Kindle" email address. You can no longer email a mobi file to your Kindle device. However, there are other ways to copy mobi files to your Kindle reader. See Amazon's documentation Send to Kindle for eMail (and other methods) and Learn How to Use Your Send to Kindle Email Address

    The process for other eReaders is a bit more involved. Take a look at their respective documentation:

  • Nook
  • Kobo eReader
  • Sony eReader
  • What if the email with the download link/details did not arrive?
    Please contact us. We can resend the download email if necessary.

    Video/MP4s (downloadable)

    Video MP4 files can be downloaded and played on your computer, TV, tablet or smartphone. Your computer almost certainly will have appropriate software which can play the video file. To play on your TV, the MP4 file will need to be accessible from a device that is attached to your TV (eg DVD, USB drive, WiFi).

    MP4 files are supplied in a variety of screen resolutions (usually 720p or 1080p for the more recent files, and 640x480 or 720x405 for the older files). The actual file size to dowload will depend on it’s resolution and also the length of the talk. Therefore files can be any where from 250mb to 5GB (approx) in size.

    Purchasing an MP4 (downloadable video)
    You can purchase a MP4 video just like you would any other product on our store. Because they are downloaded to your computer/device, there are no shipping charges involved. For digital products, you will be required to create a customer account. Once you have navigated the checkout process and payment has been successful, you will receive a link to your Digital Downloads page (via My Account). This page will enable you to re-download any digital products purchased at any time, even months and years after your purchase.

    What if the email with the download link/details did not arrive?
    Please contact us. We can resend the download email if necessary.

    Digital Creation magazine (read online)

    You now have the choice to purchase the print edition, the digital edition or both.

    Your digital version of Creation magazine is an online publication meaning you would normally read it while you are online.

    For offline viewing, you can either save the issue as a PDF or print it out, but you need to view it online in order to print it or download it.

    Links in the articles are “live”, so you can go straight to related articles and other linked websites and pages.

    You can access your subscription forever. You’ll never misplace an issue or article again.

    The choice to purchase the print edition, the digital edition or both.

    The first time you order a digital subscription or issue, you will need to click on the supplied link (contained in an email you will receive or from your Digital Purchases and Subscriptions page, when logged on to your store account, if you have one). When a new issue becomes available you will receive an advisory email.

    Accessing your Creation magazines thereafter, simply go to creationmagazine.com. This easy access is tied to the computer that you were on when you first clicked on the link mentioned above. If viewing from a different computer/device, you may be requested to enter your email address, or alternatively use the original link from the email.

    What if the email with the magazine issue link/details did not arrive?
    Please contact us. We can resend the email if necessary.

    How do I finalise my shopping?

    To finalise your shopping, click on the checkout button on the Shopping Cart page. All of the information that needs to be reviewed and completed is presented to you on one page. There are a number of sections on this page for you to attend to:

  • Addresses—If you have logged in then your default shipping and delivery addresses will be displayed for review or adjustment. Alternatively, if you wish to checkout without creating a store account, then you will need to enter the shipping address details (and the billing address details if different from the shipping address).
  • Shipping Method—Will display the shipping cost.
  • Credits Available—You will see a summary of the cart products and all of the pricing details. Also, you have the opportunity to enter a discount code using the Have a promo code? link. If the coupon is accepted then a message will display to that effect and you will see a credit amount displayed in the pricing section.
  • Payment Method—Credit/Debit cards are accepted in the New Zealand web store.
  • Add Comments About Your Order—An opportunity for any further instructions, questions, comments etc.
  • Place Order—Click this button when any adjustments have been made and you have confirmed that all of the details are correct. It is at this point that payment processing takes place.
  • What payment methods are available?

    VISA, MasterCard and American Express (Amex) are accepted on the New Zealand web store.

    Entering credit card information

    Your valuable credit card data is processed in a secure manner. The processing companies that we use employ industry standard security technologies.

    Electronic credit card payments, as a minimum, will collect:

  • Name on the credit card.
  • Credit card number.
  • Credit card expiry date.
  • CVV (Card Verification Value) number. The location of the numbers are:
  • For American Express, a 4 digit code on the front of your card.
  • For all other cards, the last 3 digits on the back of your card.
  • Goods and Services Tax (GST)

    All prices include GST, except magazine subscriptions and donations which do not incur GST.

    How do I claim my coupon discount?

    A discount coupon is a special code that enables you to receive a discount on a product or group of products. You would have located the code on Creation Ministries promotional material, either printed or via email. To redeem the code and receive the discount, you need to:

  • Locate the product(s) that the code relates to and add it to your shopping cart.
  • Do any other shopping on the web store that you choose to.
  • During the checkout process, locate the "Have a promo code?" link. Click it and type in the coupon code (exactly) and then click the Add button. If the coupon is accepted then a message will display to that effect and (if appropriate) the price of the relevant product(s) will be altered. The entry of the coupon code is not “remembered” and so you will have to repeat this process if you leave the checkout page and then return to it.
  • Check/adjust anything else on the checkout page and then click the place order button.
  • Please note:

  • In general, coupons cannot be used with any other offer (includes special pricing).
  • You can only use one coupon per order.
  • How do I change my address details (including the shipping addresses)?

    This is where you have the opportunity to add or change any of the information related to your stored addresses. Any of the addresses can be used as the shipping address and/or the billing address.

    The process is:

    1. Log in
    2. Click on Your Account located on the menubar.
    3. The Dashboard page will display.
    4. Click Addresses
    5. Click on Update on an address.
    6. Edit the address details and click Save.
    Password issues resolved here!

    Password Forgotten

    The forgotten password page is located here. You can alternatively find this by going to the login page and clicking Forgot your password? under the login form.

    1. Type your email and click Send reset link.
    2. An email will be sent to you with a link to reset your password.