For orders from outside Australia, taxes and duties that may be applicable in your jurisdiction/country are your responsibility.
To an Australian destination (via Australia Post):
$10 and under = $5 shipping
Over $10 = $9.50 shipping
Over $50 = $12.50 shipping
Over $100 = $15 shipping
Minimum $9 shipping, based on the weight of the order.
Normal Shipping Durations: USA 15 days | Canada 20 days | NZ 6 days | Rest of the World (except UK/Europe) 6–15 days
These duration times are a guide only and do not factor in country specific delays which are outside of our control.
→ We are unable to ship physical products outside of Australia at present.
→ THE EXCEPTIONS: If your entire order only contains digital/downloadable products or subscriptions then you can still place an order and receive your purchase.
→ Due to the changes in UK and Europe's importing regulations, we are unable to ship to UK/Europe.
→ You could still purchase from the Australia store, have the goods delivered to yourself and then send it yourself to UK/Europe. Alternatively, you could purchase from the CMI UK/Europe store, pay in £GBP and have the goods sent from the UK/Europe store/office.
→ THE EXCEPTION: If your entire order only contains digital/downloadable products then you can still place an order on the AU/Intl (this) store and receive your purchase.
Shipping "small print"
The Australia/International store transacts in $AUD. Therefore other currencies will be subject to an exchange rate conversion, and possibly also conversion fees, which will be calculated and applied by your credit card provider. These are beyond the control of CMI. One of our other webstores may be more suitable for you … New Zealand, Singapore, United States, Canada, United Kingdom and South Africa.
All items will be shipped per Airmail Post.
Rates do not include any charges for customs fees, duties or import taxes, only for the shipping from Australia to the country of delivery. Upon delivery of package any additional customs or import tax fees will be required to be paid by the customer to the relevant authority of the country in which they live.
Warning: As a high percentage of overseas shipments are reported as undelivered, Creation Ministries cannot reship at no charge orders which are sent to overseas destinations.
Returns and Refund Policy
If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.
Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.
It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).
Enclose a copy of the CMI invoice, or note CMI invoice number in cover letter. If unknown, provide complete title information, the purchasers name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.
If an exchange/credit is not suitable, refunds are made by check/cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).