For orders from outside Australia, taxes and duties that may be applicable in your jurisdiction/country are your responsibility.
To an Australian destination
→ $10 and under = $5 shipping
→ Over $10 = $9.50 shipping
→ Over $50 = $12.50 shipping
→ Over $100 = $15 shipping
Click 'n' Collect (from Brisbane, Australia only)
As at October 2023 Click 'n' Collect was implemented in the Australia store ONLY, whereby customers are able to select the Click 'n' Collect shipping option during checkout which adds no shipping cost to the order. The customer is required to collect their order in person during normal buisiness hours (8:30am–5pm, Mon–Fri) from the CMI Offices located at …
Freeway Office Park
Unit 1, Building 2
2728 Logan Rd
Eight Mile Plains
Brisbane QLD 4113
A detailed email will be sent to the customer when the the order is ready for collection. This would normally be within about 4 business hours of the order being submitted.
Other destinations (not Australia):
→ Due to the changes in EU's importing regulations, we are unable to ship to EU countries.
→ You could still purchase from the Australia store, have the goods delivered to yourself and then send it yourself to the EU. Alternatively, you could purchase from the CMI UK/Europe store, pay in £GBP and have the goods sent from the UK/Europe store/office.
If you wish to purchase CMI products and have them sent to the countries listed below then you should go to the correct store and purchase/send from that particular country …
→ Canadian store ships to Canada only
→ Singapore store ships to Singapore only
→ New Zealand store ships to New Zealand only
→ South Africa store ships to South Africa, Botswana, Namibia and Nigeria
→ USA store ships to USA, American Samoa, Antigua & Barbuda, Bahamas, Bermuda, British Virgin Is and US Virgin Is
→ UK store ships to all EU countries plus Åland Islands, Croatia, Faroe Islands, Gibraltar, Greenland, Iceland, Monaco, Norway, Russia, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Albania, Andorra, Belarus, Bosnia & Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, Ukraine and Vatican City
You will be transacting in the currency of that country and paying whatever shipping charges each office has set.
→ The Australia store/office services all remaining countries
→ Transacting in $AUD
→ The shipping rate calculated for your order is an up to the minute rate as determined by Australia Post. We do not add any additional charges so it will be actual cost of shipping that you will be charged.
Precise delivery times & other details: See Australia Post Delivery Times page
Christmas 2023 Cutoff Dates
The dates below are our best estimates as it is very difficult to be precise due to period of high shipping volumes etc. We will do our best to get your purchase to you before Christmas but are unable to guarantee this. See the cutoff dates below.
Parcel / Regular Post to an Australian address
→ NT & WA: Wed 14th December
→ Rest of Australia: Sunday 18th December
Express Post to an Australian address
→ NT & WA: Tue 19th December
→ Rest of Australia: Wed 20th December
Parcel Post to an overseas address
→ China and most of Asia: Wed 29th November
→ Major European destinations: Thu 30th November
→ Canada: Sun 3rd December
→ UK: Mon 4th December
→ USA: Tue 5th December
→ NZ: Wed 6th December
For further details, please see the Australia Post Sending gifts for Christmas? page. Please note that we need to receive your order the day before the official Australia Post date as we need time to prepare your order.
Shipping "small print"
The Australia/International store transacts in $AUD. Therefore other currencies will be subject to an exchange rate conversion, and possibly also conversion fees, which will be calculated and applied by your credit card provider. These are beyond the control of CMI. One of our other webstores may be more suitable for you … New Zealand, Singapore, United States, Canada, United Kingdom and South Africa.
All items will be shipped per Airmail Post.
Rates do not include any charges for customs fees, duties or import taxes, only for the shipping from Australia to the country of delivery. Upon delivery of package any additional customs or import tax fees will be required to be paid by the customer to the relevant authority of the country in which they live.
Warning: As a high percentage of overseas shipments are reported as undelivered, Creation Ministries cannot reship at no charge orders which are sent to overseas destinations.
Returns and Refund Policy
If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.
Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.
It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).
Enclose a copy of the CMI invoice, or note CMI invoice number in cover letter. If unknown, provide complete title information, the purchasers name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.
If an exchange/credit is not suitable, refunds are made by check/cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).